Last updated on October 3rd, 2019
1. Website Visitors
Like most website operators, WPKnights collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. WPKnights’ purpose in collecting non-personally identifying information is to better understand how WPKnights’ visitors use its website. From time to time, WPKnights may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
WPKnights also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on WPKnights blogs/sites. WPKnights only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
2. Gathering of Personally-Identifying Information
Certain visitors to WPKnights’ websites could choose to interact with WPKnights in ways that require WPKnights to gather personally-identifying information. The amount and type of information that WPKnights gathers depends on the nature of the interaction. For example, we ask visitors who sign up at wpknights.co to provide a username and email address. Those who engage in transactions with WPKnights are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, WPKnights collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with WPKnights. WPKnights does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
3. Aggregated Statistics
WPKnights may collect statistics about the behaviour of visitors to its websites. WPKnights may display this information publicly or provide it to others. However, WPKnights does not disclose personally-identifying information other than as described below.
4. Protection of Certain Personally-Identifying Information
WPKnights discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on WPKnights’ behalf or to provide services available at WPKnights’ websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using WPKnights’ websites, you consent to the transfer of such information to them. WPKnights will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, WPKnights discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when WPKnights believes in good faith that disclosure is reasonably necessary to protect the property or rights of WPKnights, third parties or the public at large. If you are a registered user of an WPKnights website and have supplied your email address, WPKnights may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with WPKnights and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. WPKnights takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
6. Business Transfers
If WPKnights, or substantially all of its assets, were acquired, or in the unlikely event that WPKnights goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of WPKnights may continue to use your personal information as set forth in this policy.
What personal data we collect and why we collect it
If you fill out one of our contact forms, any information that you put into the contact form is collected to allow us to contact you in response to your contact form entry.
If you fill out one of our checkout forms, any information that you put into the checkout form is collected to allow us to process your order and to contact you in response to your order.
Mailing List Signup Forms
If you fill out one of our mailing list signup forms, any information that you put into the mailing list signup form is collected to allow us to add you to our mailing list as you have requested by submitting this form.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for a couple of days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We do not share your data with any third party services or individuals directly. We only share data for the purposes of our own access and we do not authorise any third party services to access your information except with our express permission for the purposes of assisting us in accessing your information.
How long we retain your data
f you complete a purchase on our website, WordPress may automatically create an account for you in order to store your order data and create your subscription. This account information is stored indefinitely to allow us to keep accurate records of any data we are obliged to keep for administrative, legal, or security purposes.
If you fill out one of our contact forms, your data is stored in our website database and may or may not be stored in Freshdesk.com. Additionally, this information is stored in our website backups in Google Cloud and in Amazon Web Services for no longer than 180 days.
If you sign up for our mailing list, your data is stored in ConvertKit.com indefinitely, or until that data is determined to be no longer valid or necessary for us to contact you in accordance with our mailing list procedures.
What rights you have over your data
If you are a citizen of the EU/EEA and have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you are a citizen of the EU/EEA and have or have had a website maintenance plan with us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Any information entered in to one of our contact forms is sent to us via email to Teamwork.com where we are able to read and respond to your message. This information is also stored in our website and sent to Google Cloud and Amazon Web Services as part of our website backups for no longer than 180 days.
Any information entered into a mailing list signup form is sent to ConvertKit.com in order for us to send you our mailing list content.
Any information entered into our checkout forms is saved in our website. Your first name and email address are then sent to Zapier.com in order to add that data to our New Customers list at ConvertKit.com so that we can send you the information that you need to know about your new care plan with us. Payment information is never stored in our website and is added directly to Razorpay.com where they securely store your credit card information and name in order to process your payments.
If you have or have had an active care plan with us, we process additional information on your behalf. In order to access your website for the purposes of website maintenance, your name, email address, website address, website login username, hosting login username and/or your business name may be stored in our website and in Freshdesk.com which we use as our support desk. Passwords are not saved in cleartext format and are only saved in the LastPass software, which encrypts your passwords.
How we protect your data
We use two-factor authentication in systems where we store any sensitive data such as passwords. This helps us to protect your information from unauthorized access by requiring more than just a username and password to access that information.
What data breach procedures we have in place
The third party services that we use to store data are equipped to monitor unauthorized access and share with us any known system breaches. These third party services include ConvertKit.com, LastPass.com, Razorpay.com, ManageWP.com, Amazon.com, Freshdesk.com and Google.com.
Additionally, if, at any point, WPKnights becomes aware of a data breach through one of the third parties listed above, or by our own measures, we will immediately contact all affected parties and also take immediate action in accordance with the rules and regulations of the authority having jurisdiction.
Please report any violations of this website maintenance contract or these TOS by contacting us.